Shipping and Returns

Shipping Information

Returns and Exchanges

We strive to ship all orders within five working days via USPS priority 2-day delivery. This five day window allows us to batch assembly and assure consistent parts availability and fulfillment. If your order won’t ship in this timeframe we’ll contact you with an ETA and options.

For US orders:

  • We offer free shipping on most orders via USPS Priority Mail which is estimated to take 2 days and includes tracking.

  • For some products, like PCBs and other low-price items, we ship via USPS Ground Advantage (2-5 days) and Priority Mail is available for an additional fee.

For Canadian, Australia and Korea:

Please check on our shipping options, timeframes and pricing during check out. If you have any questions, please Contact Us

For Other countries:

The PiFinder is a tool which should enhance your observing experience. If you purchase a PiFinder and it doesn’t mesh with your equipment or observing style, we’ll gladly accept it back and give it a good home!

For Assembled PiFinders:

  • Return your PiFinder for a full refund in the first Month for any reason.
    Contact Us with your order number and we’ll issue a refund and send through a pre-paid label to return your PiFinder.

  • We’ll warranty the PiFinder for one year via repair or replacement.
    Contact Us with your order number and description of the problem and we’ll work to resolve it via a pre-paid return for repair, or cross ship a replacement.

For Kits:

  • We offer personal build support, and will replace factory defective parts (IMU, GPS transceivers, camera modules, etc), but can’t offer warranties on electronic components that have been assembled.

  • Reach out if you are having trouble with your build and we’ll do what we can to help, even if you didn’t get parts from us. We just want people enjoying PiFinders!